WASH Multifamily Laundry Systems, LLC, a California limited liability company (“WASH”) is strongly committed to protecting your privacy and providing a safe online experience for all of our users and customers while offering the highest quality user experience to them.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
You can visit our Website, read materials, and browse products and other company information without giving us any personally identifiable information. In order to provide users and customers with the most efficient and enhanced personalized service and attention, and to accommodate certain requests, we request information about you in certain circumstances and collect certain information automatically.
Information You Volunteer
We collect personally identifiable information that you volunteer to us (such as your name, e-mail address, home address, phone number, and/or similar information), when you make purchases or request information about products, support or training.
Information Collected Automatically
WHAT DO WE DO WITH COLLECTED INFORMATION?
We use information you provide to fulfill your requests and improve our Website, products and services. We may, from time to time, produce reports for advertisers, affiliated parties, sponsors and vendors containing anonymous, aggregate information about our users and customers, such as demographic, age and online usage information. This information allows us to provide content and information that is most relevant to our users. We do not include any personally identifiable information of our users in these reports.
We also use collected information to evaluate and administer our products and services, fulfill customer requests, respond to any future problems, such as difficulties in navigating our Website or accessing certain features, and to gauge user trends to determine what products and services are most popular with users.
As in any transaction, when you purchase products from WASH your credit card company will have all relevant information about the name of the vendor, item(s) purchased, date, total cost and other information necessary to process the transaction. WASH will not otherwise provide any personal data to your credit card company without your permission. We and our technical and fulfillment agents, partners and consultants follow carefully proscribed procedures to safeguard credit card data in connection with your transactions and adhere to certain legal requirements.
HOW DO WE SHARE PERSONAL INFORMATION?
Personal information is available to WASH and the technical and fulfillment agents, partners and consultants who make our Website, products and services available to you. Anonymous information is available to our advertisers, sponsors and promotional and business partners. We share your personal information with third parties only as described below.
WASH and Its Agents.
Website hosting firms, technical and database consultants, advertising agencies, order processing partners, and Choice Partners may have access to personally identifiable information in the course of making our products and services available. All companies working for and with WASH must comply with our privacy policies, and are not permitted to sell your information to third parties or to use it except as authorized by us and you, or as permitted or required by law.
Advertisers, Sponsors and Promotional and Business Partners.
We share anonymous, aggregate demographic information and anonymous information obtained from cookies and similar technologies, with our advertisers, sponsors, promotional and business partners, and participating vendors. No personally identifiable information is disclosed to any of these third parties in providing these reports.
Your e-mail address is not shared with third parties unless you agree to receive information from third-parties by opting-in. In other words, we may extend e-mail offers to users or customers on behalf of our business partners about a particular product or service that may be of interest to you, but only if you have indicated that you would like to receive these offers. If you wish to receive such offers, we will not share or disclose your name or e-mail address to those business partners, but will send you the information or offers on their behalf. Of course, you may opt out of receiving these offers at any time.
We reserve the right to use or disclose any information without notice or consent for the following purposes: as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our Website and our property; to protect the safety of our visitors or others; to fulfill your requests; or to cooperate in any legal investigation.
Your WASH browser offers so-called “cookies” which, if you allow their use, store small amounts of data on your computer when you visit a website. Cookies do not contain any personally identifiable information about you and therefore cannot be used to identify you personally. However, cookies assist us in tracking which of our features you like best and make it easier to use our Website. You have the ability to accept or decline cookies by modifying your browser. Our Website is viewable even if you disable the cookie function on your browser. However, if you disable cookies, some advanced and customized features or offerings will not be available to you.
What information does the Application obtain and how is it used?
When you use the Application to report a malfunctioning unit, the Application identifies and transmits the identification of the machine, its location, the time of day and your name and location.
User Provided Information
The Application obtains the information you provide when you download and register the Application. Registration with us is optional. When you request service, you will be asked to enter your name and 10-digit phone number so that we can contact you if we need more information to complete your service request.
We may use the information you provided us to contact your from time to time to provide you with important information, required notices and follow up on our repairs.
In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.
This Application does not collect precise information about the location of your mobile device.
WHAT ABOUT THIRD PARTY ADVERTISERS?
Some of the third party content displayed on our Website is provided by outside companies. This content may contain cookies and may also contain web beacons. Unlike cookies and web beacons used by WASH in content we control on our Website, we do not have access to information collected from cookies or web beacons received in connection with third party content. While we use third parties which we believe are reputable to serve some or all of the content placed on our Website, third parties may use information (not including personally identifiable information) about your visits to our Website and other websites to assist in serving their third party content to you. They may also share anonymous information with their clients such as date/time of the content shown, the specific content shown, the internet protocol address and other similar information.
HOW CAN YOU CONTROL YOUR PERSONAL INFORMATION?
We believe that choice in how and when you are contacted is key to customer satisfaction. Therefore, we offer several ways for you to update your contact information and/or change your preferences.
- You may unsubscribe to any of our online e-mail updates by following the unsubscribe instructions in the body of any e-mail message.
- You may write to us and update your contact information or ask that we not share your personal contact information with third parties at: 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245. In those instances, we will retain your information in a “do not promote” file in our database.
- You may also contact us via e-mail at email@example.com.
We will take commercially reasonable steps to implement your opt-out requests promptly; but you may still receive promotional information from us by mail for up to 60 days due to printing and mailing schedules, and up to 10 days for e-mail. You may also continue to receive information from those third parties to whom your information was previously disclosed.
SECURITY OF YOUR PERSONAL INFORMATION
Although we have implemented systems and procedures to secure the data maintained by us, security during Internet transmissions can never be assured. Our policy is to limit access to personal data to those WASH employees or agents with a specific need to access or retrieve this information. We store data on multiple service systems, in controlled environments. To maintain security, we conduct internal reviews of our security measures on a regular basis. Remember, however, that any personal information you post on the internet is available to anyone.
None of the information on the Website is intended for the use of children under 13, and WASH does not knowingly register any person or accept information from any person under the age of 13.
CHANGES IN CORPORATE STRUCTURE
YOUR CALIFORNIA PRIVACY RIGHTS
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information WASH shares with third parties or corporate affiliates for those third parties or corporate affiliates direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245. In your request, please specify that you want a “Your Web California Privacy Rights Notice”. Please allow at least 30 days for a response.
Or you can contact us by mail at:
WASH Multifamily Laundry Systems, LLC
Attn: General Counsel
100 N. Sepulveda Blvd., 12th Floor
El Segundo, CA 90245
Updated July, 2013